While all efforts are made to ensure accuracy of the information displayed, we cannot he held liable for errors, omissions, or extraneous inclusions. Information displayed is subject to change without notice.
The West Chester Railroad reserves the right to substitute motive power and/or coaches as circumstances require.
We are not responsible for delays due to inclement weather, or wildlife and obstructions on the track.
Trains may be cancelled at the discretion of the West Chester Railroad.
Photos and memorabilia images are the property of the WCRHA, unless otherwise indicated, and cannot be used for purposes other than your personal enjoyment. All efforts are made to give proper photo credit.
Any photographs of riders taken by official WCRR personnel are subject to use in advertisements and our website or for educational purposes.
Links to other sites are provided for your convenience. Their existence on this site does not imply any endorsement of the linked web sites. We have no responsibility for, or control of, the content of the linked web sites.
Terms and ConditionsThe following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on the West Chester Railroad website. If you have any questions about the information below, please submit your questions by viewing our online contact page.
General Information
For general information questions please check our frequently asked questions or submit your question to us on our contact page.
Refund Policy
All tickets, including train travel and food items purchased through the West Chester Railroad website are non-refundable.
Transfer Policy
Tickets may be transferred to another scheduled train provided you contact the West Chester Railroad at least 24 hours prior to the ticketed departure date/time. Transfers will not be made less than 24 hours from the departure time/date. Transfer can only be approved for a similar train with space available, and must be approved by the West Chester Railroad. Use our contact page and be sure to include your confirmation number, the ticketed date and time, and what date and time you are interested in traveling. Food items purchased on the West Chester Railroad website are valid for pickup on the date and time of your scheduled purchase only, and are non-transferable after that date.
Currency
All ticket prices are stated in U.S. Dollars.
Payment Methods
Tickets purchased through the West Chester Railroad website may be bought using Visa, MasterCard, or Discover credit cards. Tickets purchased at the ticket window at the Market Street station may be bought using cash, Visa, MasterCard, or Discover credit cards. The on-train snack car accepts cash and credit card purchases. Service fees apply for credit card purchases at the snack car.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page) after submitting payment information or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact the West Chester Railroad to ensure that your order has been placed. Only you may be aware of any problems that occur during the purchase process. You must print the Order Confirmation page after you are finished with your purchase because you will be required to present this at the ticket office to receive your train tickets.
Weather Related Cancellations
Railroads do operate in the snow. If weather conditions are such that our trains will not be running a cancellation notice will be posted on our website and Facebook page as soon as possible. Refunds will be given only in the event that trains are canceled.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, the West Chester Railroad will attempt to contact you, using the information provided at the time of purchase.
