Passenger Holiday Guide - 2024
The holidays are our busiest season and we want everyone to enjoy themselves while riding our trains. This event is a family tradition and we want everyone to have fun as well as be safe. Read these hints below to help you and your family enjoy the holiday season with us.

Please DO NOT call the railroad with online ticketing problems/questions. Our office does not handle ticketing. Please send an email to info@wcrailroad.com. A representative will send a timely response.

NEW FOR 2024 - ADDITIONAL SEATING IN OUR TABLE CAR

• Passengers that choose to purchase tickets in our Table Car will enjoy reserved seating with a private table. Our Table Car is located conveniently behind the locomotive and features room for 48 guests with 12 tables. Each table has 4 seats with more leg room than a typical coach. When tickets are purchased, passengers will pick their seating location based on available seats.
• Passengers in the Table Car will enjoy an interactive private show with a live musician in the car for the entire trip.
• Santa will visit all passengers individually in the Table Car, just as he does for coach class
• Passengers are allowed to bring their own food/drink in the Table Car, or have the option to purchase refreshments on board.
• Please note that unless you purchase all 4 seats at a table, you may end up sitting with another group not from your party. We're all friends here!

BEFORE YOU RIDE

• Holiday trains are VERY popular and sell out fast. Tickets are sold first come, first serve. We recommend buying tickets ahead of time online. Should you arrive at our ticket window to purchase tickets, we will do our best to get you on the train on a space available basis. Seating is not guaranteed if you do not purchase tickets in advance.
• Train seating is sold at full capacity. Please be aware of this before you purchase your tickets. If you or someone in your party is not comfortable sitting close to other families, you may want to refrain from visiting us at this time.
• Internet sales cut off at 12:00AM on the day of the event. No internet sales are available on that day.
• Tickets are transferrable, but we have restrictions. Tickets can be transferred to another train if space is available up to 24 hours before your departure. Once the date you originally purchased for has passed, the tickets are no longer valid and cannot be used. Please contact info@wcrailroad.com for transfer requests.
• Tickets are 100% non-refundable. Trains operate rain, snow, or shine. Refunds are only given if the railroad has to cancel operations.

ON THE DAY OF YOUR RIDE

• Our trains run on a tight schedule and depart at the advertised time without exception. Please be at the railroad at least 20 minutes prior to your departure to allow time to park, pick up your tickets, and board.
• We only have enough parking at West Chester for one train load of people. Those coming at later times may have to wait for an available parking spot before boarding. It may be easy to send one person from your group to pick up tickets while another parks the car.
• If you buy tickets online, you must bring the confirmation sheet that you received via the email address you provided to the ticket window. You may show the confirmation on your phone. You will then receive the tickets that you have paid for and be able to board the train. A confirmation sheet is not a train ticket! If a confirmation is lost, we will have a passenger list at the ticket window to check for your name.
• If tickets are not redeemed 5 minutes before your departure time, you run the risk of having your seats sold to a waiting list of walk ups.
• The entire trip is 75 minutes. 30 minutes West Chester to Glen Mills, 15 minutes at Glen Mills, and 30 minutes returning back to West Chester.

ON BOARD THE TRAIN

• Many groups that buy tickets would like to sit with each other or with other families. In order to sit together you MUST board the train together. All passengers are seated by our train crew starting from the front of the train and working towards the rear. We cannot save seats, nor do we allow our passengers to do so.
• Santa will be on board the train for the entire ride. Santa will NOT be getting off the train at Glen Mills. Children will see Santa individually while the train is in motion. He will be greeting all passengers individually, posing for family photos, and handing out goodies during the ride. We ask that passengers be courteous to others and only take a few pictures so everyone gets an equal chance to see him. Feel free to have children brings lists!
• We have live entertainment onboard the train during the ride.
• The stop at Glen Mills will be a brief stop to use the portable restroom facilities. There will be no line to see Santa as there has been in past years. The station will be open for passengers that are interested in briefly seeing the inside.

MISCELLANEOUS ITEMS

• There are NO restrooms onboard. Portable facilities are available at West Chester and Glen Mills.
• Food and drink (such as hot chocolate) is available for purchase onboard the train from our snack bar.
• Please DO NOT bring strollers on the train.
• Dress for the weather outside! Even though our trains are heated, passengers will spend time outside during the ride.
• Our events are all "kid friendly." Expect lots of kids and families while riding with us!